REFUND POLICY

Thank you for shopping at SantaLuz Joyeria!

We offer refund and/or exchange within the first 8 days of your purchase. If 8 days have elapsed since your purchase, you will not be offered a refund and/or exchange of any kind, what arrives after this time is considered a quality guarantee and you have the right to a single change of garment, after we make a study that verifies that the garment is not altered or mistreated.

Refunds and exchanges Eligibility

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.

Exchanges 

We only replace items if they are defective or damaged. If you need access to the guarantee, send us an email to atencion@santaluzorolaminado.com– +57 3243677844

Late Refunds

• If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
• If you have done all of this and still have not received your refund, please contact us at (email and/or phone number).

SHIPPING

• Please do not return the product to the payment or trade platform.
• You will be responsible for paying your own shipping costs to return your item.
• Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it takes for your exchanged product to reach you may vary.
• Please note that we cannot guarantee that we will receive your returned item.
  
  
  THIS WARRANTY POLICY APPLIES TO PRODUCTS IN LAMINATED GOLD